Terms of Service
Last Updated: November 2025
1. Introduction
Welcome to ProChatGrid. By using our website and chatbot services ("Service"), you agree to these Terms of Service. If you do not agree, please do not use our Service.
2. The Service
ProChatGrid provides an AI-powered chatbot platform that allows you to embed a chat widget on your website. The Service uses a token-based system for AI responses.
3. Token Usage & Billing
- Our Service operates on a pre-paid token basis.
- Tokens are consumed based on the length of text processed and generated by the AI models.
- You are responsible for monitoring your token balance. When your balance reaches zero, AI chat functionality will cease until more tokens are purchased.
- All token purchases are final and non-refundable.
4. User Responsibilities
You are responsible for the content of your AI agent's system prompts and for all interactions that occur via your account. You agree not to use the Service for any illegal or harmful purpose.
5. Disclaimer of Warranties
The Service is provided "as is" without warranties of any kind. We do not guarantee that the AI responses will always be accurate, complete, or appropriate.
6. Limitation of Liability
ProChatGrid shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Service.
Privacy Policy
Last Updated: November 2025
1. Information We Collect
We collect information you provide directly to us when you create an account, such as your email address. We also collect usage data related to your chatbots, including chat logs and visitor metadata (IP addresses for geolocation), solely for the purpose of providing the Service.
2. How We Use Your Information
- To provide, maintain, and improve our Service.
- To process transactions and manage your token balance.
- To communicate with you about your account and updates to the Service.
3. Data Sharing
We do not sell your personal data. Chat data is processed by our AI providers (e.g., Google Cloud) to generate responses but is not used to train their public models.
4. Data Security
We implement reasonable security measures to protect your data. However, no method of transmission over the Internet is 100% secure.
5. Contact Us
If you have any questions about these terms or our privacy practices, please contact us at support@prochatgrid.com.